Frequently Asked Questions

Europe 2–3 business days, North America 3–5, Asia and the Middle East 4–6. Made-to-order pieces ship within 3–4 weeks with their atelier certificate.

Yes — worldwide, on all orders over $500. Orders below that amount ship at a flat rate of $25, fully insured either way.

A tracking link is sent the moment your order leaves the atelier. You can also look an order up any time on our Track Order page.

We ship to most countries worldwide. If your destination isn't available at checkout, contact client services and we will arrange a private delivery.

Returns are accepted within 30 days of delivery, in original condition with packaging and certificates. Personalised and made-to-order pieces are final sale.

Contact client services or your boutique advisor to arrange a complimentary insured collection — or bring the piece to any Watson Glow boutique.

Within 5 business days of the atelier receiving your return, to the original payment method. Exchanges are prioritised and ship immediately.

Ready-to-wear follows French sizing and footwear follows Italian sizing. Our Size Guide includes full conversions, and every boutique offers fittings by appointment.

Each piece ships with its own care card. As a rule: silk and cashmere prefer specialist dry cleaning, leather asks for a dry cloth, and jewelry is happiest in its pouch.

Always. Our lifetime repair programme restores any maison piece, whenever it was made — bring it to any boutique and the atelier will take it from there.

Entirely. Every piece passes through one of our 42 ateliers, where a single artisan follows it from first cut to final polish.

Through our Appointments page, or by contacting client services. Fittings, bridal consultations and private jewelry viewings are all complimentary.

Never. The maison gift card is valid in boutiques and online, without expiry, and can be delivered digitally or in a gold-embossed envelope.